Privacy policy

Last updated: November 2026

Who we are

Autofice is a Brisbane, Australia business (ABN 80 241 124 181) that makes Tilly, an AI office admin for trades and home service businesses. You can contact us about privacy at help@autofice.com.au.

What we collect

When you book a call or contact us, we collect the details you give us: your name, mobile, email, website or social handle, your type of business, and the date and time you chose. We don’t collect payment details on this website.

How we use it

We use your details to confirm and run your demo, reply to your enquiry, and follow up about Tilly. We don’t sell your information or share it with anyone for their own marketing.

Customers of businesses that use Tilly

When a business uses Tilly, we handle the messages, calls and details their customers send them (such as name, mobile, email, the job and any replies) on that business’s behalf, so Tilly can reply, follow up quotes and invoices, and send reminders. We use an AI service to write those replies. We only use this information to provide the service to that business, we don’t use it for our own marketing, and anyone can reply STOP to texts to opt out. To access or correct your details, contact the business you dealt with, or email us.

Who handles it

Booking requests are delivered to us by a form or email provider, and we keep them in our email and business systems. These providers may store data outside Australia. We only use providers that protect personal information.

Your choices

You can ask to see, correct or delete the personal information we hold about you, or stop hearing from us, at any time by emailing help@autofice.com.au. If you’re unhappy with how we’ve handled your information, tell us first and we’ll respond within 30 days. You can also contact the Office of the Australian Information Commissioner at oaic.gov.au.

Tilly

If you enquire with a business that uses Tilly, we reply on that business’s behalf. We process your name, contact details and messages only to answer your enquiry, pass it to the business and keep a record they can see. Messages are sent through our email and text message providers and written with the help of an AI provider, some of which store data outside Australia. Reply STOP to any text to opt out, or contact the business or us to have your details removed.

Where enquiries come from

When a business connects its Facebook or Instagram page, email inbox, website forms or other lead tools, we receive the enquiries sent to that business through those channels (for example a lead ad form, a direct message or an enquiry email) so we can reply and record them for the business. We only receive what the person sends to the business. We never send cold messages.

Business apps we connect to

A business can choose to connect Autofice to its own tools, such as Xero, ServiceM8, Cliniko or Google Calendar. When it does, we send that business’s customer details (name, contact details and enquiry) into its own account, for example to create a customer and a draft invoice when a sale is won, or to check calendar availability. We don’t use data from these apps to train AI models, and the business can disconnect at any time.

Partner agencies

Some agencies offer our platform under their own brand. If you’re a client of one of these partners, that agency and Autofice both handle your business’s data to provide the service, under the same protections described here.

Billing records

For businesses on results-based pricing, we keep a record of booked appointments and won sales (lead name, date and stage) to calculate invoices. Payments are processed by our payment provider; we don’t store card details.

Security

Data is encrypted in transit, each business can only access its own records, staff accounts require two-step login, and secret keys are kept on our servers, never in the website. If a data breach is likely to cause serious harm, we will notify affected people and the Office of the Australian Information Commissioner as required by law.

Cookies

We use Google Analytics to understand how people use this website, such as which pages are viewed, how visitors arrived, and their general location and device type. Google Analytics uses cookies and similar technology. We use this information in summary form to improve the website and our marketing, not to identify you personally.

You can block cookies in your browser settings, or opt out of Google Analytics with Google’s opt-out browser add-on. Google’s use of this data is covered by its own privacy policy. If we add advertising tracking, such as a Meta Pixel, we’ll update this policy first.